Overview

A "sub-processor" is a third party we engage to process Customer Data on our behalf in order to deliver the OyeChats Services. Each one is engaged under a written agreement that requires data protection terms at least as protective as those in our Privacy Policy and Data Processing Addendum.

This page is the authoritative list. Where a location is given as a country, that is where the provider processes data for us under our configuration; several providers operate globally.

Infrastructure and Hosting

DigitalOcean: Primary application servers and managed PostgreSQL database hosting. (India)
Cloudflare: Object storage for uploaded knowledge base files via R2, and CDN delivery of the embeddable widget bundle. (Global edge network)
Vercel: Hosting for the marketing site (oyechats.com) and customer dashboard front-end (app.oyechats.com). (United States)

AI Model Providers

Conversation messages and knowledge base content are sent to these providers at query time. We do not authorize them to use Customer Data to train general-purpose foundation models.

OpenAI: Primary large language model inference for chat responses. (United States)
Google (Gemini API): Fallback large language model inference, and the sole provider of text embedding generation. Every document you upload or page we crawl, and every question a Visitor asks, is embedded by Google. (United States)

Web Crawling and Content Extraction

When you ask us to train a bot on a URL, we fetch and extract that page through a managed crawling provider rather than from our own servers. The URL and the page content are sent to the provider; where a page is behind a login or contains personal data, that content is transmitted too.

Jina AI: Primary web content extraction. (Germany / European Union)
Spider.cloud: Web crawling and content extraction, used as the alternate provider. (United States)

IP and Email Intelligence

ipapi.is: IP geolocation and network intelligence. Receives the Visitor's IP address for every conversation, and returns the geography, the owning organization and network, and hosting, VPN, and abuse signals. (European Union)
Reoon: Email address deliverability verification. Receives email addresses submitted through lead-capture forms on plans that include verification, and returns a deliverability result. (Singapore)

Communications and Notifications

Brevo (Sendinblue): Transactional email delivery. (European Union)
Expo: Mobile push notification delivery to operators who have enabled notifications. Receives the device push token and the notification content, which may include a preview of a Visitor message. (United States)

Authentication

Google (Sign in with Google): Optional sign-in for customer accounts. We request only the openid, email, and profile scopes, and receive the name, email address, and profile picture on the Google account. (United States)

Payment Processing

Card numbers, UPI handles, and bank account details are processed and stored by this provider and do not reach OyeChats servers.

Razorpay: Card, UPI, net-banking, and international payment processing, for both INR and foreign-currency charges. (India)

Monitoring and Observability

Sentry: Application error monitoring and diagnostics. (United States)
Langfuse: LLM observability. Receives prompts, retrieved context, and model responses for tracing. Visitor IP addresses are stripped before a trace is sent. (European Union)

Optional Customer-Enabled Integrations

Customers may choose to connect third-party tools (such as CRMs, ticketing systems, calendars, or analytics services) to their account. These integrations are processors of Customer Data acting on the customer's direct instructions.

Updates to This List

We may add, remove, or replace sub-processors from time to time. For material changes, we will provide at least 30 days' advance notice by email to account administrators or by in-product notice. Customers with a data protection objection to a new sub-processor have the rights set out in our Data Processing Addendum.

Contact

Questions about our sub-processors? Write to support@oyechats.com and we will respond within 14 days.

Subprocessors List