Introduction

This Cancellation Policy explains how to cancel your OyeChats subscription and what happens when you do.

How to Cancel

You can cancel your subscription at any time directly from your dashboard, no need to contact support. To cancel:

Log in to your account at app.oyechats.com.
Go to Billing in the left sidebar.
Select Cancel subscription.
Confirm the cancellation when prompted.

You will see the cancellation reflected in your dashboard immediately, along with the date your access ends.

If you are unable to cancel through the dashboard, contact us at support@oyechats.com and we will process the cancellation for you within 1 business day.

Effect of Cancellation

Cancellation stops automatic renewal, you will not be charged again after the current billing period ends. Your subscription remains fully active until the last day of the period you have already paid for.

For example, if you are on a monthly plan billed on the 1st of each month and you cancel on the 15th, your account stays active until the end of that month. On the 1st of the following month, your plan downgrades to Free automatically.

We do not issue refunds for unused days in the current billing period. See our Refund Policy for the specific circumstances where a refund may apply.

Your Payment Mandate

Cancelling in the dashboard takes effect immediately as an instruction to us: no further charge will be raised. The underlying payment mandate or subscription at our payment provider is closed shortly before your paid period ends, rather than on the day you cancel.

This means that if you check your bank, card, or UPI app in the meantime, you may still see the OyeChats mandate listed as active. That is expected and no charge will be taken against it. The benefit of doing it this way is that if you change your mind before your period ends, you can reactivate with a single click instead of setting up a new mandate and re-authorising it.

If you would prefer the mandate closed immediately, tell us at support@oyechats.com and we will do it. You will then need to re-authorise a new mandate if you later come back.

Annual Plans

If you are on an annual plan, cancelling stops the renewal at the end of the annual term. Your subscription continues until the end of the year you have paid for.

No refund is issued for the remaining months of an annual plan on voluntary cancellation. If you need to cancel an annual plan early due to exceptional circumstances, contact support@oyechats.com and we will review your case on its merits.

Credits After Cancellation

Plan credits. Monthly plan credits (included with your subscription) expire at the end of the billing cycle and are not carried forward after cancellation.

Top-up credits. Top-up credits you have purchased separately are not affected by subscription cancellation. They remain in your account and are valid for 12 months from their purchase date.

Promotional credits. Credits granted as part of a promotion end with the promotion and are not carried forward.

Your Data After Cancellation

When your paid plan ends and your account downgrades to Free, your bots, knowledge base documents, chat history, and leads are retained in your account subject to the Free plan's limits. Note that the Free plan's 7-day window governs how far back conversation history is visible to you; it does not delete anything.

If you want your data deleted rather than downgraded, write to support@oyechats.com and we will delete it within 30 days. If you close your account entirely, you can request an export of your data within 30 days of closure.

Reactivation

You can reactivate a paid subscription at any time by going to Billing in your dashboard and selecting a plan. If you reactivate before your cancellation takes effect at the end of the paid period, it is a single click and your existing payment mandate continues. After that, you will be asked to authorise payment again.

Your previous configuration, bots, and knowledge base will still be there, provided you have not asked us to delete them.

Contact

For questions about cancellation or your account, contact us at support@oyechats.com.